A good post on quality control in hospitals and how to effect change, with some specific examples. Quote:
“A checklist alone is not sufficient. What makes it effective are the attitude, behavior and teamwork that go along with the use of it.” A checklist applied to an organization that has not engaged in a cultural change that promotes respectful relationships among the clinical staff–described by Peter [Pronovost] as a comprehensive unit-based safety program–will fail. Peter’s contribution is explaining how to create such an environment and in telling the story of his successes and failures along the way.